Privacy policy

Last updated: 1 July 2026

This privacy policy explains how Natural Raw collects, uses and discloses your personal information when you visit naturalrawfoods.co.uk, use our services, make a purchase from us, or contact us.

Please read this privacy policy carefully. By using our website or services, you agree to the collection, use and disclosure of your information as described in this policy. If you do not agree with this privacy policy, please do not use our website or services.

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices, services, or for operational, legal or regulatory reasons. Any updated version will be posted on our website, and we will take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from you when you visit our website, place an order, create an account, contact us, interact with our emails, or otherwise use our services. The type of information we collect depends on how you interact with us.

We may use your personal information to provide our products and services, process and fulfil orders, arrange shipping, returns and exchanges, communicate with you about your order or account, provide customer support, improve our website, send marketing communications where permitted, run analytics, detect and prevent fraud, comply with legal obligations, enforce our terms and policies, and protect our business, rights and users.

Personal Information We Collect

The personal information we collect may include your name, address, email address, phone number, billing address, shipping address, payment confirmation, order details, account details, customer support messages, and information about the products you view, add to your cart, or add to your wishlist.

Some features of our website may require you to provide certain information. You can choose not to provide this information, but this may prevent you from using or accessing certain features.

Information We Collect Automatically

We automatically collect certain information about your interaction with our website and services using cookies, pixels and similar technologies. This may include your IP address, device information, browser information, network connection information, and details about how you access, browse and interact with our website, emails, services and advertisements.

Information We Receive From Third Parties

We may receive information about you from third parties, including Shopify, payment processors, analytics providers, marketing partners, advertising partners, and other service providers who help us operate our website and provide our services.

Payment processors may collect payment information, billing details and transaction information in order to process your payment and fulfil your order. We may also work with third parties that use cookies, pixels, web beacons, software development kits, third-party libraries and similar technologies.

Any information we receive from third parties will be handled in accordance with this privacy policy. We are not responsible for the accuracy of information provided to us by third parties, or for their own privacy policies and practices.

How We Use Your Personal Information

We use your personal information to provide our services and fulfil our contract with you. This includes processing payments, fulfilling orders, arranging delivery, managing returns and exchanges, creating and managing accounts, sending order updates, and allowing you to post reviews.

We may also use your personal information for marketing and promotional purposes, including sending marketing communications by email, text message, or post, and showing you advertisements for products or services. We may use your information to tailor the content, services and advertising you see on our website and other websites.

We use personal information to detect, investigate and prevent fraudulent, illegal or malicious activity. If you create an account with us, you are responsible for keeping your account details secure. If you believe your account has been compromised, please contact us immediately.

We also use your information to provide customer support, respond to enquiries, improve our services, and maintain our relationship with you.

Cookies

Like many websites, we use cookies to power and improve our website and services, run analytics, understand customer behaviour, and improve your experience.

For more information about cookies used by Shopify, please visit Shopify’s cookie policy at: https://www.shopify.com/legal/cookies

We may also allow third-party service providers to use cookies on our website to help tailor services, products and advertising on our website and other websites.

Most browsers accept cookies automatically, but you can usually set your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively affect your experience and may prevent certain features or services from working correctly. Blocking cookies may not completely prevent information from being shared with third parties, such as advertising partners.

How We Disclose Personal Information

We may disclose your personal information to third parties where necessary for legitimate business, operational, legal or service-related purposes.

This may include sharing information with service providers who help us with website hosting, IT management, payment processing, analytics, customer support, cloud storage, fulfilment and shipping. We may also share information with business and marketing partners, including Shopify, to provide services and advertise to you.

We may disclose your information when you request, direct, or consent to us sharing it, such as when required to ship your order or when you use social media tools or login integrations. We may also share information with affiliates or companies within our corporate group where necessary to operate our business.

We may disclose personal information in connection with a business transaction, such as a merger, acquisition, sale of assets, or insolvency process. We may also disclose information to comply with legal obligations, enforce our terms or policies, and protect or defend our services, rights, users, or others.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

Our services may allow you to post product reviews or other user-generated content. If you submit content to a public area of our website or services, that content may be visible and accessible to others.

We do not control who may access information you choose to make public. We cannot guarantee that others who view this information will respect your privacy or keep it secure. We are not responsible for the privacy, security, accuracy, use, or misuse of any information that you make publicly available.

Third-Party Websites and Links

Our website may include links to websites or online platforms operated by third parties. If you follow a link to a website that is not operated or controlled by us, you should review that website’s privacy policy, security practices and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or platforms. Our inclusion of a third-party link does not imply endorsement of that website, platform, content, owner, or operator.

Children’s Data

Our services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details below so that we can request its deletion.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no security measure is perfect, and we cannot guarantee complete security.

Information sent to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.

We retain personal information for as long as reasonably necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes, enforce contracts and policies, and operate our business.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information. These may include the right to access the personal information we hold about you, request that we delete or correct your information, receive a copy of your information, request that we transfer it to a third party, restrict processing, withdraw consent where consent is used, or appeal a decision we make about your request.

These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before responding to your request.

You can opt out of receiving promotional emails at any time by using the unsubscribe link included in our emails. If you opt out of marketing emails, we may still send you non-promotional emails, such as order updates or account-related messages.

You may exercise your rights by contacting us using the details provided below. We will not discriminate against you for exercising your privacy rights.

Where permitted by law, you may appoint an authorised agent to make a request on your behalf. Before accepting a request from an agent, we may require proof that you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

If you are not satisfied with our response, you may have the right to appeal our decision by contacting us again, or to lodge a complaint with your local data protection authority.

International Users

We may transfer, store and process your personal information outside the country where you live, including in the United States. Your personal information may also be processed by staff, third-party service providers and partners in other countries.

If we transfer personal information outside Europe or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, UK-approved equivalent contracts, or any other applicable lawful transfer mechanism, unless the transfer is to a country that has been recognised as providing an adequate level of protection.

Contact

If you have any questions about this privacy policy, our privacy practices, or would like to exercise any of your rights, please contact us at info@naturalrawfoods.co.uk.